AI Assistants and Customer Support
Respond to customers quickly, accurately and around the clock.
AI assistants for your website, email or messaging channels that answer common questions from information you've approved, collect details, and hand over to your team when a person is needed.
- Outcomes
- Faster responses, including after hours
- Fewer repetitive questions for staff
- Every enquiry captured and organised
Capabilities
What we design, build and implement
- Website chat and enquiry assistants
- Email triage and drafted replies for staff to approve
- Answers grounded only in your approved knowledge base
- Clear hand-off to a person for anything outside scope
- Conversation logging and quality review
Assistants only state what you've approved. We configure clear limits so they never guess, give professional advice or make commitments on your behalf.
Example use cases
Illustrative examples — not client projectsHow this could work in a typical business. Every implementation is scoped to your processes.
After-hours enquiry handling
An enquiry at 9pm is acknowledged immediately, key details collected, and a summary waits for your team in the morning.
Support inbox triage
Incoming emails are categorised, urgent ones flagged, and draft replies prepared for a person to send.
Policy and FAQ answers
Customers get consistent answers about opening hours, returns or service areas — and are passed to staff when it's not covered.
See it working
Try a related demonstration
A fictional, clearly simulated example. Switch industries to see other workflows.
Simulation. “Lumen Skin Studio” and everyone in this demo are fictional. No real messages, bookings or notifications are sent.
Customer view · website chat
SimulatedYou'll play the customer. Here's their first message:
“Hi! I'm interested in a facial — how much are they and could I book in sometime next week?”
Business view · Lumen Skin Studio dashboard
Simulated- Answers only from the approved FAQ.
- No medical advice, diagnoses, suitability assessments or treatment recommendations.
- Bookings are requests until confirmed by staff.
FAQ
About AI assistants and customer support
Will customers know they're talking to AI?
Yes — we recommend being transparent. Customers can always reach a person.
Can it give wrong answers?
We minimise this by restricting it to approved information and testing with your real questions. Anything uncertain is handed to your team.
Free consultation
Talk to us about your project
Tell us what you'd like to achieve. We'll reply within one business day to arrange a free 15-minute consultation.