Beauty, skin and cosmetic businesses
Spend Less Time Managing Enquiries. More Time With Clients.
Answer common service questions using only your approved information, collect booking preferences, and follow up politely — without your team stepping away from clients.
Automation answers only from your approved FAQ. It does not provide medical advice, diagnoses, suitability assessments or treatment recommendations — those questions are referred to a qualified practitioner.
Get a free 15-minute automation assessment
Tell us what's taking your team's time. We reply within one business day.
Sound familiar?
Where time and opportunities slip away
DMs and emails pile up between appointments
Your team is with clients, so pricing, availability and aftercare questions wait.
The same questions, every day
How long does it take? How much is it? Is there downtime? Do I need a consultation first?
Booking back-and-forth
Finding a time that suits the client and the right practitioner can take several messages.
Follow-ups depend on memory
Rebooking reminders and post-visit check-ins are easy to miss on a busy week.
How it would work
Example: a client asks about a facial on Instagram at 9pm
- 1
The question is answered using your approved service FAQ — price range, duration and what to expect.
- 2
Anything clinical or personal is referred to a qualified practitioner rather than answered automatically.
- 3
The client's preferred days and times are collected and a booking request is created.
- 4
Your team confirms the time, and an approved follow-up goes out after the appointment.
The business benefit
Consistent, approved answers
Responses come only from the information you've signed off — nothing invented.
Fewer interruptions
Your team handles confirmed booking requests instead of repetitive questions.
Better client follow-up
Approved reminders and check-ins go out reliably, so clients feel looked after.
Interactive demo
See it working in 60 seconds
Play the customer and watch what the business sees. Fictional business, clearly simulated — nothing is sent.
Beauty & skin demo
Simulation. “Lumen Skin Studio” and everyone in this demo are fictional. No real messages, bookings or notifications are sent.
Customer view · website chat
SimulatedYou'll play the customer. Here's their first message:
“Hi! I'm interested in a facial — how much are they and could I book in sometime next week?”
Business view · Lumen Skin Studio dashboard
Simulated- Answers only from the approved FAQ.
- No medical advice, diagnoses, suitability assessments or treatment recommendations.
- Bookings are requests until confirmed by staff.
Not sure this is the right starting point? Take the free AI Opportunity Assessment.
FAQ
Common questions
Will it give clients medical or skin advice?
No. It's restricted to your approved FAQ (pricing, durations, policies, preparation information you've approved). Clinical questions are passed to your qualified team.
Does it work with my booking software?
We'll check during discovery. Many systems support integrations; where they don't, the automation creates a booking request for your team to confirm.
Can it reply on Instagram and Facebook?
Often yes, via Meta's official messaging tools, subject to account eligibility and Meta's policies. We'll confirm what's available for your accounts.
Can I control the tone?
Yes. Message templates are written with you and approved before anything goes live.
Find out what you could automate — in a free 15-minute call.
No obligation, no hard sell. Pricing depends on scope and integrations, and you'll get a fixed-scope proposal before committing to anything.